This is more than a traditional accounts receivable position. As an AR Specialist, you will take ownership of the receivables process from payment application through collections and customer account management. You will serve as a key liaison between customers, operations, and finance, helping to resolve issues, improve processes, and support the company's continued growth.

The ideal candidate is highly organized, proactive, customer-focused, and comfortable managing multiple priorities while maintaining exceptional attention to detail.

What You'll Do

Accounts Receivable Management

• Post, reconcile, and accurately apply customer payments received via ACH, Virtual Credit Cards (VCC), checks, and other payment methods.
• Maintain customer account balances and ensure receivable records remain current and accurate.
• Review customer accounts regularly to identify discrepancies, outstanding balances, or payment issues requiring follow-up.
• Process account adjustments, refunds, credits, and other account maintenance transactions.

Collections & Customer Support

• Manage collections activities on past-due accounts while maintaining professional and positive customer relationships.
• Communicate with customers regarding outstanding balances, payment status, billing concerns, and account inquiries.
• Research and resolve payment discrepancies, short-payments, unapplied cash, and chargebacks.
• Respond promptly to requests for W-9 forms, Certificates of Insurance (COIs), account updates, and other customer documentation.

Reporting & Reconciliation

• Generate and distribute monthly customer statements.
• Reconcile customer accounts and identify opportunities to improve billing accuracy.
• Assist with month-end AR closing activities and reporting requirements.
• Maintain organized records and documentation supporting all AR transactions.

Compliance & Process Improvement

• Maintain customer credit applications and tax-exempt documentation, including ST-10 forms.
• Ensure compliance with company policies and accounting procedures.
• Identify process inefficiencies and contribute ideas to improve workflows, accuracy, and collection performance.
• Support special projects and finance initiatives as the company continues to grow.

What We're Looking For

Required Qualifications

• Experience using QuickBooks in an accounting or accounts receivable environment.
• Prior accounts receivable, billing, or accounting experience.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Professional and customer-focused approach to collections and account management.
• Ability to prioritize competing deadlines and work independently.

Preferred Qualifications

• 1–3 years of Accounts Receivable or general accounting experience.
• Proficiency with Microsoft Excel, including sorting, filtering, and basic formulas.
• Experience handling high-volume transactions and customer accounts.
• Familiarity with credit applications, tax-exempt documentation, and dispute resolution.

What Success Looks Like

In this role, you will:

• Maintain accurate customer accounts and payment records.
• Help reduce aging receivables and improve collection performance.
• Deliver responsive, professional service to both internal and external customers.
• Contribute to stronger financial controls and operational efficiency.
• Become a trusted member of a growing finance team with opportunities for continued development.

Work Environment

• On-site position based in Gaithersburg, Maryland
• Monday–Friday schedule with standard business hours
• Collaborative, team-oriented office environment
• Fast-paced setting that values accountability, responsiveness, and initiative

Compensation & Benefits

• Competitive hourly compensation: $23.00–$27.00 per hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and company holidays
• Opportunities for professional growth and advancement

Why Join Valor Fleet Services?

At Valor Fleet Services, you'll join a company that is growing rapidly and investing in its people. We value team members who take ownership, solve problems, and continuously seek ways to improve. Your work will have a direct impact on the financial health of the organization, and you'll gain valuable exposure to cross-functional operations while building a rewarding career.

If you're looking for an opportunity where your contributions matter and your career can grow alongside a dynamic organization, we'd love to hear from you.

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Dispatch operators and equipment for service calls using dispatch software and GPS systems.

• Monitor the status and location of units and communicate accurate ETAs and service updates.

• Answer and manage incoming calls professionally and efficiently.

• Maintain accurate service records including vehicle information, notes, and payment details.

• Assist customers with vehicle release procedures in accordance with company policies.

• Communicate delays, operational concerns, or equipment issues to management.

• Coordinate with team members and ensure proper shift turnover communication.

Qualifications

• High school diploma or equivalent required.

• Dispatch, call center, logistics, or towing industry experience preferred.

• Strong communication, multitasking, and problem-solving skills.

Work Schedule

This position operates on a 12-hour shift schedule:

• Day Shift: Thursday – Saturday, 7:00 AM – 7:00 PM

• Night Shift: Thursday – Saturday, 7:00 PM – 7:00 AM

Schedules may be adjusted based on operational needs.

Physical Requirements

This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Gaithersburg, MD  |  On-site

Job Title:  Tow Truck Driver (Wheel Lift / Flatbed)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

50 Years on the Road. We're Just Getting Started.

Since 1972, Henry's Wrecker Service has been the name drivers across DC, Northern Virginia, and Maryland trust when things go wrong on the road. Half a century of accident recoveries, police-directed tows, and stranded motorists who got home safe because our drivers showed up and handled it.

Now we are part of Valor Fleet, a growing group of five Mid-Atlantic towing brands with nearly 300 teammates and a fleet of 150-plus trucks. That means newer equipment, real dispatch support, and a clear path to move up into heavy-duty, recovery, and lead driver roles as we expand. We are hiring dependable drivers who take pride in the work and stay cool when the customer is having the worst day of their week.

The Job

•        Run wheel-lift and flatbed trucks on roadside calls, accident scenes, and recoveries

•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Five decades of trust on the road, and room to grow with a company on the rise. Apply today and roll with Henry's!

Gaithersburg, MD  |  On-site

Job Title:  Tow Truck Driver (Wheel Lift / Flatbed)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

50 Years on the Road. We're Just Getting Started.

Since 1972, Henry's Wrecker Service has been the name drivers across DC, Northern Virginia, and Maryland trust when things go wrong on the road. Half a century of accident recoveries, police-directed tows, and stranded motorists who got home safe because our drivers showed up and handled it.

Now we are part of Valor Fleet, a growing group of five Mid-Atlantic towing brands with nearly 300 teammates and a fleet of 150-plus trucks. That means newer equipment, real dispatch support, and a clear path to move up into heavy-duty, recovery, and lead driver roles as we expand. We are hiring dependable drivers who take pride in the work and stay cool when the customer is having the worst day of their week.

The Job

•        Run wheel-lift and flatbed trucks on roadside calls, accident scenes, and recoveries

•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Five decades of trust on the road, and room to grow with a company on the rise. Apply today and roll with Henry's!

Join a Team That Keeps Drivers Moving

Henrys Towing Service is looking for dependable and professional Tow Truck Drivers to join our growing team. If you take pride in your driving skills, enjoy helping people in challenging situations, and want to work with a company that values reliability and professionalism, this could be the opportunity for you.

Our drivers are the face of our company in the field. You’ll respond to roadside assistance calls, transport disabled vehicles safely, and provide exceptional customer service to motorists who need help when it matters most.

This role is ideal for individuals with strong driving ability, mechanical awareness, and a calm, customer-focused approach to problem solving.

What You'll Do

• Safely operate tow trucks, including flatbeds, to transport disabled or damaged vehicles

• Respond to roadside assistance calls and emergency service requests

• Provide professional, customer-focused service to motorists in stressful situations

• Safely load and secure vehicles to prevent damage during transport

• Conduct basic vehicle diagnostics to determine towing or service needs

• Maintain accurate records of services, vehicle conditions, and incidents

• Perform routine inspections and basic maintenance checks on assigned tow trucks

• Communicate with dispatch regarding assignments, updates, and job completion

• Follow all DOT, traffic safety, and company safety standards

What We're Looking For

• Valid driver’s license with a clean driving record

• TWIC Card / DCJS

• Valid DOT Medical Card

• Experience operating tow trucks or flatbeds preferred

• Ability to drive manual and automatic transmission vehicles

• Strong customer service and communication skills

• Basic automotive or mechanical knowledge is a plus

• Ability to work flexible schedules, including nights and weekends

• Professional attitude with a strong commitment to safety and reliability

Why Work With Henrys Towing

We know great drivers keep our business running, which is why we offer a competitive benefits package and a supportive team environment.

Benefits Include:

• 401(k) with Company Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Employee Assistance Program

• Paid Time Off

• Wellness Program

Work Environment

This position involves field-based roadside work, operating in various weather conditions and responding to emergency service calls. Drivers must be comfortable working independently while maintaining strong communication with dispatch and team members.

Application Question

As part of our commitment to maintaining a safe and productive work environment, all employees are required to complete pre-employment drug screening and participate in random drug testing during employment.