This is more than a traditional accounts receivable position. As an AR Specialist, you will take ownership of the receivables process from payment application through collections and customer account management. You will serve as a key liaison between customers, operations, and finance, helping to resolve issues, improve processes, and support the company's continued growth.

The ideal candidate is highly organized, proactive, customer-focused, and comfortable managing multiple priorities while maintaining exceptional attention to detail.

What You'll Do

Accounts Receivable Management

• Post, reconcile, and accurately apply customer payments received via ACH, Virtual Credit Cards (VCC), checks, and other payment methods.
• Maintain customer account balances and ensure receivable records remain current and accurate.
• Review customer accounts regularly to identify discrepancies, outstanding balances, or payment issues requiring follow-up.
• Process account adjustments, refunds, credits, and other account maintenance transactions.

Collections & Customer Support

• Manage collections activities on past-due accounts while maintaining professional and positive customer relationships.
• Communicate with customers regarding outstanding balances, payment status, billing concerns, and account inquiries.
• Research and resolve payment discrepancies, short-payments, unapplied cash, and chargebacks.
• Respond promptly to requests for W-9 forms, Certificates of Insurance (COIs), account updates, and other customer documentation.

Reporting & Reconciliation

• Generate and distribute monthly customer statements.
• Reconcile customer accounts and identify opportunities to improve billing accuracy.
• Assist with month-end AR closing activities and reporting requirements.
• Maintain organized records and documentation supporting all AR transactions.

Compliance & Process Improvement

• Maintain customer credit applications and tax-exempt documentation, including ST-10 forms.
• Ensure compliance with company policies and accounting procedures.
• Identify process inefficiencies and contribute ideas to improve workflows, accuracy, and collection performance.
• Support special projects and finance initiatives as the company continues to grow.

What We're Looking For

Required Qualifications

• Experience using QuickBooks in an accounting or accounts receivable environment.
• Prior accounts receivable, billing, or accounting experience.
• Strong attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Strong written and verbal communication abilities.
• Professional and customer-focused approach to collections and account management.
• Ability to prioritize competing deadlines and work independently.

Preferred Qualifications

• 1–3 years of Accounts Receivable or general accounting experience.
• Proficiency with Microsoft Excel, including sorting, filtering, and basic formulas.
• Experience handling high-volume transactions and customer accounts.
• Familiarity with credit applications, tax-exempt documentation, and dispute resolution.

What Success Looks Like

In this role, you will:

• Maintain accurate customer accounts and payment records.
• Help reduce aging receivables and improve collection performance.
• Deliver responsive, professional service to both internal and external customers.
• Contribute to stronger financial controls and operational efficiency.
• Become a trusted member of a growing finance team with opportunities for continued development.

Work Environment

• On-site position based in Gaithersburg, Maryland
• Monday–Friday schedule with standard business hours
• Collaborative, team-oriented office environment
• Fast-paced setting that values accountability, responsiveness, and initiative

Compensation & Benefits

• Competitive hourly compensation: $23.00–$27.00 per hour
• 401(k) with company match
• Medical, dental, and vision insurance
• Life and disability insurance
• Paid time off and company holidays
• Opportunities for professional growth and advancement

Why Join Valor Fleet Services?

At Valor Fleet Services, you'll join a company that is growing rapidly and investing in its people. We value team members who take ownership, solve problems, and continuously seek ways to improve. Your work will have a direct impact on the financial health of the organization, and you'll gain valuable exposure to cross-functional operations while building a rewarding career.

If you're looking for an opportunity where your contributions matter and your career can grow alongside a dynamic organization, we'd love to hear from you.

Alexandria Location:

Private Property Dispatcher

Night and Day hours available 

Summary:

Essential Duties and Responsibilities Include the following. Other duties may be assigned.

Ø Efficiently and accurately dispatches Operators and equipment for emergency and non-emergency service and ensures proper tracking of resources.

Ø Utilize problem-solving, strategy, and creativity to ensure timely and accurate service

Ø Relay information to Call Center team with clarity and efficiency.

Ø Utilize a phone to communicate with customers, be able to hold, transfer, and answer the phone in a timely manner and professionally.

Ø Has mastered the Role of the Call-Taker & understands the basic procedures for towing and roadside service in order to better assist customers and dispatch effectively.

Ø Assist customers in releasing vehicles by following all proper procedures and providing high quality customer service.

Ø Follows proper phone etiquette and goes above and beyond in professionalism to coworkers, supervisors, and clients.

COMPETENCY

Requirements

Ø Using reason even when dealing with emotional topics or situations.

Ø Possess the ability to multitask and meet demands during high volume periods.

Ø Possess the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Must possess the ability to compete rate, ration, and percent and to draw and interpret bar graphs.

Ø Possess the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must possess the ability to deal with problems involving a few concrete variables in standardize situations.

Ø Understands how to use GPS system to effectively communicate ETAs and relay information to customers, and co-workers.

Ø Understands how to utilize GPS in effort to maximize all resources and prevent unnecessary crossing of units and that proper staging is done to ensure trucks are in the high call volume areas.

Ø Displays willingness to make decisions; exhibits sound and accurate judgement; supports and explains reasoning for decisions; includes appropriate behavior in decision making process; makes timely decisions.

Responsibilities

Ø Maintains the status of all assigned resources

Ø Maintains the incoming of calls and dispatches them in a timely manner

Ø Updates and communicates with customer ETAs and Delays

Ø Leads shift when and in absence of Manager or Shift Leader

Ø Maximize resource management by communicating with other companies (Henry’s & Windsors) to maintain call handling quickly and efficiently to include assisting the other companies with calls within the area of our trucks when able.

Ø Ensures proper turnover to relief is received and given both verbally and in writing to ensure no missed communications

Ø Contacts Managers to ensure any issues with equipment, operators, and schedules to properly manage resources.

Ø In conjunction with the Dispatch Support person- Ensures all information necessary (Photos, Vehicle Information, notes, payment information, etc.) is in the calls handled prior to completing them out- Also notes any delinquent information in pricing is communicated to the dispatch manager for adjusting.

COMMUNICATION

Ø Demonstrates active listening, understands client needs and asks clarifying questions when needed.

Ø Regularly and appropriately communicate with everyone you interact with professionalism, integrity, and clarity.

Ø Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions & able to answer questions based on policy & procedures.

Ø Contributes to a collaborative effort and thrives in a team-oriented environment.

Ø Works well with others regardless of their role, conveys teamwork skills to managers and coworkers.

Responsibilities

Ø Overall ensures to work closely with team members to communicate efficiently with our customers and relay necessary information.

Ø Maintains a helpful and willingness to help behavior

PROFESSIONALISM

Requirements

Ø Approach others in a tactful manner; react well under pressure; treat other with respect and consideration regardless of their status or position; accept responsibility for on actions; follow through on commitments.

Ø Manages difficult or emotional customer situations with professionalism.

Ø Consistently ensure quality customer service through professionalism, timely response, skill, and courtesy.

Responsibilities

Ø Maintain personal appearance and uniforms in compliance with established Company standards.

DEPENDABILITY

Requirements

Ø Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Ø Follows instructions, responds to management direct; takes responsibility for own actions; keeps commitments you have made to the company.

Ø Steps up to the plate and demonstrates positive leadership when necessary. Leads by example.

Responsibilities

Ø Arrive at work on time daily, ready for duty when shift starts.

Ø Maintain consistently excellent attendance.

Ø Attend employee meetings as requested for job information.

Ø Assist in training new employees when requested, communicating clearly and professionally all proper operating procedures.

QUALITY ASSURANCE

Requirements

Ø Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.

Ø Uses time efficiently.

Ø Demonstrates accuracy and thoroughness; look for ways to improve and promote quality.; applies feedback to improve performance; monitors own work to ensure quality.

Ø Attention to detail and ability to prioritize work.

Ø Meets productivity standards; completes work in timely manner; strive to increase productivity; works quickly and accurate.

Ø Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Ø Participate in all on-going training or corrective training when necessary.

Responsibilities

Ø Utilize critical thinking during difficult projects or tasks, discover answers to problems using all resources available, then asking for support when no other

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Dispatch operators and equipment for service calls using dispatch software and GPS systems.

• Monitor the status and location of units and communicate accurate ETAs and service updates.

• Answer and manage incoming calls professionally and efficiently.

• Maintain accurate service records including vehicle information, notes, and payment details.

• Assist customers with vehicle release procedures in accordance with company policies.

• Communicate delays, operational concerns, or equipment issues to management.

• Coordinate with team members and ensure proper shift turnover communication.

Qualifications

• High school diploma or equivalent required.

• Dispatch, call center, logistics, or towing industry experience preferred.

• Strong communication, multitasking, and problem-solving skills.

Work Schedule

This position operates on a 12-hour shift schedule:

• Day Shift: Thursday – Saturday, 7:00 AM – 7:00 PM

• Night Shift: Thursday – Saturday, 7:00 PM – 7:00 AM

Schedules may be adjusted based on operational needs.

Physical Requirements

This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

A Wheel Lift Driver is responsible for safely towing, transporting, and recovering vehicles using a wheel lift tow truck. This position requires operating towing equipment, responding to service calls, assisting stranded motorists, and ensuring vehicles are transported without damage. The driver must follow all traffic laws, company policies, and safety procedures while providing professional and courteous customer service.

The Wheel Lift Driver must demonstrate safe and efficient operation of towing equipment while delivering professional customer service in a fast-paced environment. Success in this role requires strong driving skills, knowledge of towing and vehicle recovery procedures, attention to detail, sound judgment, and the ability to work independently under varying conditions. The driver must effectively communicate with customers, dispatch personnel, and law enforcement agencies while maintaining compliance with company policies and applicable regulations. Core competencies include safety awareness, customer service, problem solving, mechanical aptitude, time management, reliability, adaptability, teamwork, and accountability. The ability to remain calm under pressure, make informed decisions, and protect both customer vehicles and company assets is essential to achieving operational and service goals.

QUALIFICATIONS

Minimum Qualifications 

• High school diploma, GED, or equivalent preferred.

• Previous towing, transportation, commercial driving, roadside assistance, automotive, or related experience preferred.

• Experience operating wheel lift tow trucks and vehicle recovery equipment is a plus.

 
Licenses and Certifications

• Valid driver's license with an acceptable driving record required.

• Commercial Driver's License (CDL) may be required based on vehicle classification and state regulations.

• Must meet company and insurance carrier eligibility requirements.

• Ability to obtain and maintain any required towing, recovery, or certification credentials. DCJS certification requirements must be met based on location. 

Falls Church, VA  |  On-site

Job Title:  Tow Truck Driver (Wheel Lift / Flatbed)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

50 Years on the Road. We're Just Getting Started.

Since 1972, Henry's Wrecker Service has been the name drivers across DC, Northern Virginia, and Maryland trust when things go wrong on the road. Half a century of accident recoveries, police-directed tows, and stranded motorists who got home safe because our drivers showed up and handled it.

Now we are part of Valor Fleet, a growing group of five Mid-Atlantic towing brands with nearly 300 teammates and a fleet of 150-plus trucks. That means newer equipment, real dispatch support, and a clear path to move up into heavy-duty, recovery, and lead driver roles as we expand. We are hiring dependable drivers who take pride in the work and stay cool when the customer is having the worst day of their week.

The Job

•        Run wheel-lift and flatbed trucks on roadside calls, accident scenes, and recoveries

•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Five decades of trust on the road, and room to grow with a company on the rise. Apply today and roll with Henry's!

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

Henry's Wrecker Service is seeking a dependable, customer-focused Customer Service Representative to join our operations team. Customer Service Representatives are the first point of contact for our customers, providing professional assistance, gathering accurate service information, and ensuring each customer receives timely, high-quality support.

This position requires excellent communication skills, strong multitasking abilities, attention to detail, and the ability to remain calm under pressure while managing multiple phone lines, assisting customers, and coordinating with dispatch to keep operations running efficiently.

Responsibilities

• Answer incoming customer calls in a professional, courteous, and timely manner.
• Gather accurate information from customers and create detailed service requests.
• Provide customers with updates, estimated arrival times (ETAs), and service information.
• Communicate effectively with dispatchers and drivers to ensure accurate call handling.
• Maintain accurate documentation within dispatch and customer management systems.
• Assist customers with questions regarding towing, roadside assistance, vehicle storage, and related services.
• Resolve customer concerns while maintaining a positive and professional demeanor.
• Manage multiple phone lines and prioritize incoming calls in a fast-paced environment.
• Ensure all customer information is complete and accurate before closing service requests.
• Provide exceptional customer service while supporting overall dispatch operations.

Qualifications

• High school diploma or equivalent required.
• Customer service, call center, dispatch support, administrative, or related experience preferred.
• Experience working in a high-volume phone environment preferred.
• Strong computer skills with the ability to learn multiple software systems simultaneously.
• Excellent verbal communication and active listening skills.
• Strong multitasking, organizational, and problem-solving abilities.
• Ability to remain calm and professional while assisting upset or frustrated customers.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong attention to detail and accurate data entry skills.
• Dependable attendance and a strong commitment to customer service.

Work Schedule

Thursday - Saturday from 7AM - 7PM

Schedules may be adjusted based on operational needs.

About Valor Fleet Services

Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.

Physical Requirements

This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

Henry's Wrecker Service is seeking a dependable and detail-oriented Dispatcher to join our operations team. Dispatchers play a critical role in coordinating tow truck operators and equipment, ensuring customers receive timely service, and keeping operations running efficiently in a fast-paced environment.

This position requires excellent communication skills, sound decision-making, strong multitasking abilities, and the ability to remain calm under pressure while managing multiple active calls and resources.

Responsibilities

• Dispatch operators and equipment for emergency and non-emergency service calls.
• Monitor the status and availability of drivers and equipment throughout the shift.
• Prioritize incoming service requests and assign resources efficiently.
• Communicate accurate ETAs and service updates to customers.
• Coordinate with drivers, call takers, managers, and other dispatch centers to maximize resource utilization.
• Maintain accurate documentation and update dispatch software throughout each call.
• Ensure all required call information is complete before closing service tickets.
• Communicate equipment, staffing, or operational issues to management.
• Provide exceptional customer service while handling high call volumes.
• Ensure smooth shift turnovers by communicating outstanding calls and important updates.

Qualifications

• High school diploma or equivalent required.

• Dispatch, call center, logistics, or towing industry experience preferred.

• Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

• Experience with dispatch software, GPS mapping, or fleet management systems is a plus.

• Strong communication, multitasking, and problem-solving skills.

• Ability to prioritize competing demands in a fast-paced environment.

  
  

Work Schedule

Tuesday - Friday any every other Saturday

9AM - 7PM

Schedules may be adjusted based on operational needs.

About Valor Fleet Services

Valor Fleet Services is the parent company of several towing and transportation companies throughout Virginia, Maryland, West Virginia, and Washington, D.C., including Henry's Wrecker Service. Our family of companies provides light-duty towing, heavy-duty towing, recovery, specialized transport, roadside assistance, and vehicle storage services.

By combining local expertise with centralized support in recruiting, human resources, payroll, benefits, technology, and operations, we're able to provide exceptional service to our customers while creating opportunities for our employees to grow their careers across our organization.

Physical Requirements

This position is 100% in-office. This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Gaithersburg, MD  |  On-site

Job Title:  Tow Truck Driver (Wheel Lift / Flatbed)

Full-Time  |  $65K to $95K+/yr  |  Nights and weekends as scheduled

50 Years on the Road. We're Just Getting Started.

Since 1972, Henry's Wrecker Service has been the name drivers across DC, Northern Virginia, and Maryland trust when things go wrong on the road. Half a century of accident recoveries, police-directed tows, and stranded motorists who got home safe because our drivers showed up and handled it.

Now we are part of Valor Fleet, a growing group of five Mid-Atlantic towing brands with nearly 300 teammates and a fleet of 150-plus trucks. That means newer equipment, real dispatch support, and a clear path to move up into heavy-duty, recovery, and lead driver roles as we expand. We are hiring dependable drivers who take pride in the work and stay cool when the customer is having the worst day of their week.

The Job

•        Run wheel-lift and flatbed trucks on roadside calls, accident scenes, and recoveries

•        Respond to emergency service requests and police-directed tows across the DC metro

•        Load and secure vehicles right, every time, so nothing gets damaged in transit

•        Be the calm, professional face of Henry's for motorists in a tough spot

•        Keep clean records and stay tight with dispatch on every assignment

•        Run basic diagnostics and keep your assigned truck inspection-ready

•        Follow every DOT, traffic, and company safety standard without shortcuts

You're a Fit If You Have

•        A valid driver's license and a clean driving record

•        A valid DOT Medical Card (or the willingness to obtain one)

•        TWIC Card and DCJS registration (or the willingness to get them)

•        Tow or flatbed experience (preferred, not required)

•        Comfort with both manual and automatic transmissions

•        Strong customer service instincts and a professional attitude

•        Availability for flexible schedules, including nights and weekends

•        Basic mechanical know-how (a plus)

What You Get

Medical, Dental, and Vision. Life and Disability coverage. 401(k) with company match. Paid Time Off. Employee Assistance Program and Wellness Program. Modern equipment and a team that has your back on every call.

Five decades of trust on the road, and room to grow with a company on the rise. Apply today and roll with Henry's!