Job Type: Full-Time

What We Strive to Achieve

At Valor Fleet Services, our mission is:

To provide professional towing and road service assistance of the highest quality and value, delivering efficient, friendly, and compassionate solutions tailored to each customer’s specific needs.

Position Overview

Henrys Wrecker Service a Valor Fleet Services company is seeking experienced Light Duty Tow Truck Drivers both Wheel Lifts and Flatbed to join our team.

If you are dependable, safety-focused, and customer-oriented, we want to hear from you.

Experience is required. Paid training will be provided.

Flexible shift openings are available.

Key Responsibilities

• Safely tow and transport vehicles to designated destinations
• Perform pre-trip and post-trip vehicle inspections
• Communicate effectively with dispatchers, customers, and team members
• Resolve customer concerns professionally and efficiently
• Adhere to all traffic laws and company safety standards
• Complete required documentation accurately and on time

Qualifications

• Valid driver’s license with a clean driving record
• DOT Medical Card (Required)
• Ability to pass a drug screening and background check
• DCJS license preferred (not required)
• Strong communication and customer service skills
• Ability to work flexible shifts

Benefits

• 401(k) Retirement Plan
• Health Insurance
• Dental Insurance
• Paid Time Off (PTO)
• Paid Training
• Flexible Scheduling
• Opportunities for advancement

At Valor Fleet Services, safety is a top priority—for our drivers, customers, and community. This position requires a pre-employment drug screening and may include random drug testing during employment in accordance with company safety policies.

Join a Team That Keeps Drivers Moving

Henrys Wrecker Service is looking for dependable and professional Tow Truck Drivers to join our growing team. If you take pride in your driving skills, enjoy helping people in challenging situations, and want to work with a company that values reliability and professionalism, this could be the opportunity for you.

Our drivers are the face of our company in the field. You’ll respond to roadside assistance calls, transport disabled vehicles safely, and provide exceptional customer service to motorists who need help when it matters most.

This role is ideal for individuals with strong driving ability, mechanical awareness, and a calm, customer-focused approach to problem solving.

What You'll Do

• Safely operate tow trucks, including flatbeds, to transport disabled or damaged vehicles

• Respond to roadside assistance calls and emergency service requests

• Provide professional, customer-focused service to motorists in stressful situations

• Safely load and secure vehicles to prevent damage during transport

• Conduct basic vehicle diagnostics to determine towing or service needs

• Maintain accurate records of services, vehicle conditions, and incidents

• Perform routine inspections and basic maintenance checks on assigned tow trucks

• Communicate with dispatch regarding assignments, updates, and job completion

• Follow all DOT, traffic safety, and company safety standards

What We're Looking For

• Valid driver’s license with a clean driving record

• TWIC Card / DCJS 

• Valid DOT Medical Card

• Experience operating tow trucks or flatbeds preferred

• Ability to drive manual and automatic transmission vehicles

• Strong customer service and communication skills

• Basic automotive or mechanical knowledge is a plus

• Ability to work flexible schedules, including nights and weekends

• Professional attitude with a strong commitment to safety and reliability

Why Work With Henrys Wreckers Service and Towing

We know great drivers keep our business running, which is why we offer a competitive benefits package and a supportive team environment.

Benefits Include:

• 401(k) with Company Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Employee Assistance Program

• Paid Time Off

• Wellness Program

Work Environment

This position involves field-based roadside work, operating in various weather conditions and responding to emergency service calls. Drivers must be comfortable working independently while maintaining strong communication with dispatch and team members.

Application Question

As part of our commitment to maintaining a safe and productive work environment, all employees are required to complete pre-employment drug screening and participate in random drug testing during employment.

The Dispatcher is responsible for coordinating and dispatching operators and equipment for emergency and non-emergency towing and roadside service calls. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment. The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dispatch operators and equipment for emergency and non-emergency service requests.
• Monitor and track the status and location of all assigned units using dispatch software and GPS systems.
• Communicate service details, instructions, and updates to operators and field personnel.
• Provide accurate estimated times of arrival (ETAs) and notify customers of delays when necessary.
• Answer, transfer, and manage incoming phone calls professionally and in a timely manner.
• Relay call information clearly to call center personnel, operators, and other team members.
• Assist customers with vehicle release procedures while following company policies and documentation requirements.
• Ensure all call documentation is accurate and complete, including vehicle information, photos, notes, and payment details.
• Work with Dispatch Support personnel to verify all required information is entered before calls are closed.
• Coordinate with partner companies when necessary to ensure efficient service coverage.
• Maintain awareness of resource availability and strategically stage units to optimize service response times.
• Report equipment, personnel, or scheduling concerns to management.
• Provide shift updates and proper turnover to the next dispatcher to ensure continuity of operations.
• May lead dispatch operations during a shift in the absence of a Manager or Shift Leader.
• Maintain professionalism and follow company policies when interacting with customers, coworkers, and management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Communication

• Demonstrates active listening and asks clarifying questions when necessary.
• Communicates clearly and professionally with customers, coworkers, and management.
• Responds appropriately to both routine and difficult situations.

Decision Making and Problem Solving

• Uses sound judgment and reasoning to resolve operational issues.
• Demonstrates the ability to make timely decisions in a fast-paced environment.
• Applies common sense understanding to carry out written or oral instructions.

Customer Service

• Maintains a professional demeanor in stressful or emotional situations.
• Provides timely, courteous, and effective service to customers.

Teamwork

• Works collaboratively with team members across departments.
• Contributes to a supportive and cooperative work environment.

Organization and Multitasking

• Prioritizes multiple tasks and manages high call volumes efficiently.
• Demonstrates strong attention to detail and accuracy.

Required Skills and Abilities

• Ability to multitask and manage competing demands in a high-volume environment.
• Ability to apply basic mathematical concepts including addition, subtraction, multiplication, division, percentages, and ratios.
• Ability to interpret data such as maps, GPS tracking, and dispatch software information.
• Ability to remain calm and professional when dealing with urgent or stressful situations.
• Strong organizational and time management skills.

Education and Experience

• High school diploma or equivalent required.
• Prior dispatch, call center, logistics, or transportation experience preferred.
• Experience with GPS systems and dispatch software preferred.
• Customer service experience strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

Department: Operations / Dispatch
Reports To: Dispatch Manager / Operations Manager
FLSA Status: Non-Exempt

Position Summary

The Dispatcher coordinates operators and equipment for emergency and non-emergency towing and roadside service calls. This role manages incoming service requests, tracks resources, communicates with operators and customers, and ensures timely, efficient service while maintaining professionalism and high-quality customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Dispatch operators and equipment for service calls using dispatch software and GPS systems.

• Monitor the status and location of units and communicate accurate ETAs and service updates.

• Answer and manage incoming calls professionally and efficiently.

• Maintain accurate service records including vehicle information, notes, and payment details.

• Assist customers with vehicle release procedures in accordance with company policies.

• Communicate delays, operational concerns, or equipment issues to management.

• Coordinate with team members and ensure proper shift turnover communication.

Qualifications

• High school diploma or equivalent required.

• Dispatch, call center, logistics, or towing industry experience preferred.

• Strong communication, multitasking, and problem-solving skills.

Work Schedule

This position operates on a 12-hour shift schedule:

• Day Shift: Thursday – Saturday, 7:00 AM – 7:00 PM

• Night Shift: Thursday – Saturday, 7:00 PM – 7:00 AM

Schedules may be adjusted based on operational needs.

Physical Requirements

This position primarily involves sitting, using a computer and telephone, and communicating with customers and staff. Occasional standing, walking, and lifting up to 15 pounds may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Equal Employment Opportunity

The Company is an equal opportunity employer and complies with all applicable federal, state, and local employment laws.

Disclaimer

This job description describes the general nature of the position and is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Responsibilities may change at any time based on operational needs.

Join a Fast-Paced, Professional Towing & Roadside Assistance Team

Are you calm under pressure, highly organized, and passionate about helping people? We’re looking for a driven and professional Customer Service Representative to be the voice of our company — assisting customers during urgent roadside situations and ensuring timely, accurate dispatch of services.

This is more than a call center role — it’s a critical position that keeps operations moving and directly impacts customer satisfaction every day.

Why Join Our Team?

• Stable, growing company with long-term career opportunities
• Competitive benefits package
• Supportive, team-oriented environment
• Ongoing training and professional development
• Leadership opportunities for high performers

What You’ll Do

• Professionally answer and manage high-volume inbound calls
• Collect accurate service details and coordinate timely dispatch
• Provide clear communication and real-time updates to customers
• Use GPS systems to deliver accurate ETAs
• Assist customers with vehicle release procedures
• Remain calm and solution-focused in high-pressure situations
• Work closely with drivers and internal teams to ensure seamless service

What We’re Looking For

• Strong communication and active listening skills
• Ability to multitask efficiently in a fast-paced environment
• Critical thinking and problem-solving ability
• Sound judgment and professional decision-making
• Basic computer and math proficiency
• Dependable attendance and strong work ethic
• Positive attitude and team-first mindset

Top candidates will demonstrate leadership potential, accountability, and a commitment to excellence.

Benefits

• 401(k) with Company Matching
• Health, Dental & Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Parental Leave
• Employee Assistance Program (EAP)
• Professional Development Assistance

Application Requirement

As part of our commitment to maintaining a safe and productive workplace, all employees must complete a pre-employment drug screening and participate in random drug screenings during employment.

The Dispatcher is responsible for coordinating and dispatching operators and equipment for emergency and non-emergency towing and roadside service calls. This role requires efficient communication, accurate tracking of resources, and the ability to prioritize multiple requests in a fast-paced environment. The Dispatcher works closely with call center staff, operators, customers, and management to ensure timely service delivery while maintaining a high level of professionalism and customer service.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Dispatch operators and equipment for emergency and non-emergency service requests.
• Monitor and track the status and location of all assigned units using dispatch software and GPS systems.
• Communicate service details, instructions, and updates to operators and field personnel.
• Provide accurate estimated times of arrival (ETAs) and notify customers of delays when necessary.
• Answer, transfer, and manage incoming phone calls professionally and in a timely manner.
• Relay call information clearly to call center personnel, operators, and other team members.
• Assist customers with vehicle release procedures while following company policies and documentation requirements.
• Ensure all call documentation is accurate and complete, including vehicle information, photos, notes, and payment details.
• Work with Dispatch Support personnel to verify all required information is entered before calls are closed.
• Coordinate with partner companies when necessary to ensure efficient service coverage.
• Maintain awareness of resource availability and strategically stage units to optimize service response times.
• Report equipment, personnel, or scheduling concerns to management.
• Provide shift updates and proper turnover to the next dispatcher to ensure continuity of operations.
• May lead dispatch operations during a shift in the absence of a Manager or Shift Leader.
• Maintain professionalism and follow company policies when interacting with customers, coworkers, and management.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Communication

• Demonstrates active listening and asks clarifying questions when necessary.
• Communicates clearly and professionally with customers, coworkers, and management.
• Responds appropriately to both routine and difficult situations.

Decision Making and Problem Solving

• Uses sound judgment and reasoning to resolve operational issues.
• Demonstrates the ability to make timely decisions in a fast-paced environment.
• Applies common sense understanding to carry out written or oral instructions.

Customer Service

• Maintains a professional demeanor in stressful or emotional situations.
• Provides timely, courteous, and effective service to customers.

Teamwork

• Works collaboratively with team members across departments.
• Contributes to a supportive and cooperative work environment.

Organization and Multitasking

• Prioritizes multiple tasks and manages high call volumes efficiently.
• Demonstrates strong attention to detail and accuracy.

Required Skills and Abilities

• Ability to multitask and manage competing demands in a high-volume environment.
• Ability to apply basic mathematical concepts including addition, subtraction, multiplication, division, percentages, and ratios.
• Ability to interpret data such as maps, GPS tracking, and dispatch software information.
• Ability to remain calm and professional when dealing with urgent or stressful situations.
• Strong organizational and time management skills.

Education and Experience

• High school diploma or equivalent required.
• Prior dispatch, call center, logistics, or transportation experience preferred.
• Experience with GPS systems and dispatch software preferred.
• Customer service experience strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions

Join a Team That Keeps Drivers Moving

Henrys Towing Service is looking for dependable and professional Tow Truck Drivers to join our growing team. If you take pride in your driving skills, enjoy helping people in challenging situations, and want to work with a company that values reliability and professionalism, this could be the opportunity for you.

Our drivers are the face of our company in the field. You’ll respond to roadside assistance calls, transport disabled vehicles safely, and provide exceptional customer service to motorists who need help when it matters most.

This role is ideal for individuals with strong driving ability, mechanical awareness, and a calm, customer-focused approach to problem solving.

What You'll Do

• Safely operate tow trucks, including flatbeds, to transport disabled or damaged vehicles

• Respond to roadside assistance calls and emergency service requests

• Provide professional, customer-focused service to motorists in stressful situations

• Safely load and secure vehicles to prevent damage during transport

• Conduct basic vehicle diagnostics to determine towing or service needs

• Maintain accurate records of services, vehicle conditions, and incidents

• Perform routine inspections and basic maintenance checks on assigned tow trucks

• Communicate with dispatch regarding assignments, updates, and job completion

• Follow all DOT, traffic safety, and company safety standards

What We're Looking For

• Valid driver’s license with a clean driving record

• TWIC Card / DCJS

• Valid DOT Medical Card

• Experience operating tow trucks or flatbeds preferred

• Ability to drive manual and automatic transmission vehicles

• Strong customer service and communication skills

• Basic automotive or mechanical knowledge is a plus

• Ability to work flexible schedules, including nights and weekends

• Professional attitude with a strong commitment to safety and reliability

Why Work With Henrys Towing

We know great drivers keep our business running, which is why we offer a competitive benefits package and a supportive team environment.

Benefits Include:

• 401(k) with Company Matching

• Health Insurance

• Dental Insurance

• Vision Insurance

• Life Insurance

• Disability Insurance

• Employee Assistance Program

• Paid Time Off

• Wellness Program

Work Environment

This position involves field-based roadside work, operating in various weather conditions and responding to emergency service calls. Drivers must be comfortable working independently while maintaining strong communication with dispatch and team members.

Application Question

As part of our commitment to maintaining a safe and productive work environment, all employees are required to complete pre-employment drug screening and participate in random drug testing during employment.